🌸 iilora Shipping Policy

At iilora, we aim to make every order feel special — from checkout to delivery. Please read below for details on how we ship your products.

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Processing Times

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

You will receive an email with tracking information once your order has shipped.

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Shipping Rates & Delivery Times

We currently ship across the UAE (and can expand to international shipping soon).

Standard Delivery (UAE): 24-48 hours.

Free delivery for orders above 250 Dhs

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International Shipping

At this time, we primarily serve customers within the UAE.

International shipping options may be available soon — stay tuned!

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Order Tracking

Once your order ships, you’ll receive a tracking number by email. You can check your order status anytime through our tracking page or carrier website.

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Delays

While we always aim for on-time delivery, unforeseen factors (customs, weather, courier delays) may occasionally cause delays. We’ll keep you updated if that happens.

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Wrong Address Disclaimer

Please ensure your shipping address is correct at checkout. iilora is not responsible for packages lost due to incorrect addresses provided by the customer.

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Damaged / Lost Packages

If your package arrives damaged, please contact us at info@iilora.com within 48 hours with photos.

If your order is lost in transit, we will work with the courier to resolve the issue.

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Our goal is to ensure every iilora delivery feels just as beautiful as what’s inside.